Jobs at the Dragon

The Dragon Theatre needs a new Box Office Manager

The Company

The Dragon Theatre is a non-profit live theatre venue located in the heart of Redwood City. It is a space that strives to serve as a theatrical hub that fosters an inclusive artistic community for the creation of experiences that are innovative, intimate, empathetic, accessible, and bold. The theatre puts on between 6 and 8 plays each year. It also has circus performances, script readings, hip-hop dancing, comedy nights, cabaret performances, children’s shows, burlesque dancing, open-mic nights, and more. You can visit our website for more information about the theatre: www.dragonproductions.net

Position Overview

The Dragon is looking for a Box Office Manager to hold approximately 10 office hours throughout the week to handle any patron requests, assist with administrative tasks, and help coordinate the front-of-house staff for show nights. They also assist as needed in covering front of house shifts during performances. The Box Office Manager will report directly to the Managing Director, but will also work closely with the Artistic Directors, Rentals Coordinator, Production Manager, and Education Director.

Box Office Manager Responsibilities

The responsibilities of the Box Office Manager include, but are not limited to:

• Setting up 10 daytime hours a week where you will consistently be at the theatre to hold box office hours
• Answering phone calls and emails
• Providing a friendly face and demeanor at the front-of-house during your office hours and answering any questions people may have about the theatre, tickets, or classes
• Maintaining the ticketing system “Virtual Box Office” (VBO) by:
  • Setting up events, subscriptions, memberships, and promotional codes
  • Selling and exchanging tickets
  • Looking up customer information for promotional purposes
• Creating sign-up pages for House Managers and Concessions Volunteers to choose show shifts, and sending out reminders about available shifts to ensure they are filled
• Interviewing, hiring, and facilitating training for any new House Managers needed at the theatre
• Creating and keeping track of coupons and free ticket donations the Dragon Theatre gives out
• Monitoring concessions inventory
• Maintaining the Overhire record of shifts worked so House Managers can be paid
• Creating mailing labels and promotional materials to send to patrons and subscribers
• Setting up promotional offers
• Helping track ticket sales
• Maintaining collection of reserved signs for subscribers
• Helping keep the theatre clean and organized

Required Skills and Qualifications:

• Excellent people-skills: Ability to maintain warmth, enthusiasm, and patience with all patrons to the theatre
• Strong communication skills: Ability to clearly communicate information to customers, house management staff, and other theatre staff verbally as well as in writing
• Strong organizational skills: Ability to keep track of shifting tasks, schedules, and information.
• Strong problem solving mentality: Ability to efficiently solve problems as they arise.
• Basic computer literacy and comfort using technology

A strong candidate will have experience in the following areas:

• Previous experience and enthusiasm for working in live theatre
• Previous management experience
• Previous customer service experience
• Previous experience doing administrative tasks and/or working a front desk
• Previous experience with Microsoft Word, Excel, Box, Slack, Gmail, Canva, and VBO

Compensation and Benefits

• This position pays $16.00 an hour
• Theatre staff have access to free tickets to all plays put on by the Dragon Theatre
• Ability to set your own schedule
• Ability to work additional shifts as a House Manager to earn extra cash on a flexible schedule (House Manager compensation is $75 a shift)
• Opportunity to work with a dedicated, supportive, and friendly group of theatre people who strive to make the Dragon feel like family
• Opportunity to network with theatre people from all over the Bay Area and to get involved in other aspects of live theatre besides working front-of-house

What You Need to Apply

• Resume
• Cover Letter
• 2 References

Please email the above items to Ellie Pershing, at tickets (at) dragonproductions.net

Due to shelter in place restrictions a video interview will be scheduled. Looking to start training in April (possibly by video conference) with a hand over from current Box Office Manager, Ellie Pershing, in May.

Call for Teaching Artists

Redwood City Youth Theatre (RWCYT) is looking for passionate and experienced teaching artists in the fields of theatre (all aspects), music (vocal), and dance for students grades K – 12.

RWCYT is a new hybrid education program between Broadway by the Bay and Dragon Theatre launched in the summer of 2019. We provide training opportunities for students at both introductory and advanced levels to learn life and theatrical skills. All teaching artists report to the Education Director.

Required RWCYT teaching artist skills: organization, punctuality, classroom management, ability to tailor lesson plans to individual student needs and/or abilities. Teachers should be proficient in her/his/their specified fields and able to teach their discipline(s) to designated youth age groups. The expectation is for teaching artists to create their own lesson plans with guidance from the Education Director for program continuity.

Opportunities: RWCYT is currently structured with three different grade groups (K-2, 3-5, 6-12). Each age group has one workshop scheduled on a Saturday each month from January through May (with some exceptions). We will also be hosting school break programs during Presidents’ Week (Feb. 17 – 21), and two separate weeks in the spring (March 30 – April 3 and April 6 – 10). We will also be hosting our Theatre Arts Academy programming in the summer.

Stipends: For individual workshops, teaching artists are paid at an hourly rate scaled to the age of the class ($30/hr for grades K-5, $35/hr for grades 6-12). For school break programs, full-day (8:30 am – 4:30 pm) instructors are paid a weekly rate of $800. We are dedicated to keeping our programming affordable for our community and offering tuition scholarships to those in need.

Submission Instructions: Qualified applicants should submit the following via email to Justine Bechler at rwcyteducation@gmail.com:

• Brief cover letter including the grade range(s) you feel competent to instruct (K-2, 3-5, 6-12) and contact information
• Teaching resume
• Artist resume